Well I'm about to go on holidays for a month - yipeeee! So I might not get to the blog much. Have a fantastic Christmas and lets not forget the one that is really all about.
Tuesday, December 14, 2004
Monday, December 06, 2004
coincidence?
Incredibly within 10 seconds of writing the last post I opened a peace of mail advertising a speaker on the subject of "Overcoming Violence". It is being presented by a group I would not normally attend but in this case I think I will. It wouldn't hurt to have my mind stretched!
self defence
I'm somewhat confused. My confusion is in regard to whether or not a Christian should ever be involved in violence.
When Jesus was physically attacked he never defended himself. People like Martin Luther King would argue that passive resistance is in the end the other way of truly gaining a victory.
But what about when we might be attacked on the street? It is just a random act of violence and we are not defending a principle in the way that Jesus was or in the way that Martin Luther King was.
I must acknowledge that my tendency is to physically defend myself, is this wrong?
Jesus says to love your enemies, does this involve letting them transgress or is there a line in the sand we must defend?
The more I think about this the more I am confused. But being confused is not always a bad thing since it means there is an openess to new insight.
"Lord God, I ask you to give me insight into your truth so that my life might be increasingly reflective of who you are as revealed in Jesus."
When Jesus was physically attacked he never defended himself. People like Martin Luther King would argue that passive resistance is in the end the other way of truly gaining a victory.
But what about when we might be attacked on the street? It is just a random act of violence and we are not defending a principle in the way that Jesus was or in the way that Martin Luther King was.
I must acknowledge that my tendency is to physically defend myself, is this wrong?
Jesus says to love your enemies, does this involve letting them transgress or is there a line in the sand we must defend?
The more I think about this the more I am confused. But being confused is not always a bad thing since it means there is an openess to new insight.
"Lord God, I ask you to give me insight into your truth so that my life might be increasingly reflective of who you are as revealed in Jesus."
Wednesday, December 01, 2004
customer complaints
From http://www.50secrets.com/
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
customer complaints
From http://www.50secrets.com/
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
customer complaints
From http://www.50secrets.com/
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when customers have complaints, that we should first listen to them. We are often tempted to try to solve their "problem" before we even hear them finish telling us why they are upset. If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation. In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don't butt in, but fully listen to them. Understand and express sympathy for their hurt feelings. Ask them what you can do for them to make them feel better. If you want your beloved to keep coming back, treat them like they are your number one customer.
Something to think about...
Subscribe to:
Posts (Atom)